We Don't Hand You a CX Platform. We Stand Up the Outcome.
World's leading AI-first CX platform for businesses that run on customer conversations — banks, insurers, telecoms, retailers, and GCCs. One accountable partner. One data layer. One number we're measured on.
Your CX problem isn't the tool you bought, it's the one your floor never adopted
The average enterprise runs its customer experience across a dozen disconnected platforms — routing here, quality there, workforce planning in a spreadsheet, analytics in a report nobody reads in time. The data never lines up, so the decisions never do either.
Exato closes that gap. We deliver the full customer experience platform as a managed capability, so contact-centre routing, conversational AI, workforce management, automation, and analytics run on a single data layer. One contract, one accountable partner, one version of the truth. For an operations leader, that means faster decisions, cleaner audits, and an AI-driven customer experience that actually holds together across voice, chat, and every channel in between.
That's where working with Exato comes in.
One connected CX platform,
delivered by Exato
Exato runs your entire customer experience platform as a single, managed capability on one data layer, assessed, designed, integrated and operated end-to-end by a team that knows both the platform and the contact centre floor. You get the technology and the people who run it.
We don't just switch on a contact centre. We assess where your customer experience is losing value, design the cloud architecture around your business, and run it. That means migrating you to a cloud contact centre on the Exato CX platform sized to your peaks, unifying every channel into one agent workspace with a single customer view, and providing ongoing monitoring and 24/7 support so performance holds after Go-LIVE turning every interaction into a chance to retain, serve, and grow.
Talk to a SpecialistFirst-generation bots guessed. Ours learns from how your best agents actually resolve issues reading intent, holding context across a full conversation, and handing off to a human the moment it should. Deployed on validated CX interaction data rather than generic scripts, and using LLMs, generative AI and advanced NLP, it integrates with your voice platforms, APIs, ACD systems and CRMs, supports multiple languages, and carries conversation memory across every channel.
Talk to a SpecialistGreat CX runs on the right person, with the right skills, in the right seat, at the right moment. Exato deploys AI-powered omnichannel forecasting across voice and digital channels, automates intraday staffing through the Employee Engagement Manager, extends planning and activity intelligence into back-office operations, and gives agents a mobile app to trade shifts, book time off and pick up hours. This automates up to 80% of manual intraday management while service levels hold and attrition falls.
Talk to a SpecialistEvery enterprise runs on processes that are essential, high-volume, and mind-numbing — reconciliation, data entry, exception handling. We run RPA consulting to identify and prioritise the highest-return processes, build a clear business case with defined ROI before you commit budget, validate with a proof of concept, then implement and support tailored automations across HR, finance, operations and more returning meaningful hours to your people with a documented, defensible return on every process automated.
Talk to a SpecialistYour contact centre generates a complete record of what customers want, where they struggle, and why they leave and almost none of it reaches a decision-maker in time to matter. Exato's AI-driven analytics reads 100% of your voice and text interactions for sentiment, intent, topics and trends, automates quality scoring across every interaction, surfaces compliance risk and emerging issues as they happen, and turns interaction data into operational and strategic decisions you can act on this week.
Talk to a Specialist
Why enterprises build their customer experience
with Exato
Technology is only the starting point. What sets Exato apart is a partner who deploys it, integrates it into your core systems, keeps you compliant, and stays accountable for the outcome in your market, in your time zone, under your regulator.
CX expertise, locally delivered
Certified, top-tier platform expertise, delivered by a team that seamlessly migrates legacy on-premise call centres to agile, secure cloud platforms.
Depth where the stakes are highest
We cut our teeth in financial services which is the most compliance-bound, audit-scrutinised CX environment. That discipline around security, accuracy and regulation travels with us into every industry we serve.
Integration others avoid
Our deep ACD and systems expertise means we handle the compatibility, data-synchronisation and operational-continuity challenges that stall most conversational AI and CX projects.
Outcomes, not deployments
We don't measure success by go-live. We measure it by CSAT, handling time, containment and adoption and we structure the engagement around hitting those numbers.
One partner, five capabilities
CX, conversational AI, workforce, automation and analytics from a single accountable partner on a single data layer. One relationship instead of a fragmented stack for comprehensive alignment.
Adoption built in
Our Adoption Consulting framework closes the gap between what you bought and what your teams actually use. That's the gap where most transformation budgets quietly disappear.
Results you can expect with
Exato's AI & CX as a Service
Higher CSAT and NPS as every interaction becomes consistent and personal
10–15% improvement in CSAT scores
15–20% reduction in average handling time
15–25% lower cost per contact
3x peak-season scalability, on demand
More queries fully resolved in self-service, with agents freed for high-value work
Up to 80% of manual intraday workforce management automated away
100% of interactions analysed for sentiment, quality and compliance risk
Audit-ready compliance across every channel and interaction
One accountable partner across five capabilities on a single data layer
Proven results, measured in numbers
See how enterprises running high-volume customer operations cut handling time, lifted CSAT, and unlocked hidden workforce capacity on the Exato CX platform.
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Your customers are already telling you what they need. Let's build the system that listens.
Book a working session with an Exato CX expert. We'll look at where your customer experience is losing value today, and show you exactly what the platform would change.
Frequently Asked Questions
It is the full customer experience platform delivered as a managed capability — CXaaS: one platform, five capabilities. Contact-centre routing, conversational AI, workforce management, automation, and analytics run on a single data layer, so you get one contract, one accountable partner, and one version of the truth across voice, chat, and every channel in between.
We assess where your customer experience is losing value, design the cloud architecture around your business, migrate you to a cloud contact centre sized to your peaks, unify every channel into one agent workspace with a single customer view, and run ongoing monitoring with 24/7 support so performance holds after go-live.
It is trained on validated CX interaction data rather than generic scripts, and uses LLMs, generative AI and advanced NLP to read intent, hold context across a full conversation, and hand off to a human the moment it should. It integrates with your voice platforms, APIs, ACD systems and CRMs, supports multiple languages, and carries conversation memory across every channel.
AI-powered omnichannel forecasting across voice and digital channels, automated intraday staffing through the Employee Engagement Manager, planning and activity intelligence extended into back-office operations, and a mobile app that lets agents trade shifts, book time off and pick up hours — automating up to 80% of manual intraday management while service levels hold.
We run RPA consulting to identify and prioritise the highest-return processes, build a clear business case with defined ROI before you commit budget, validate with a proof of concept, then implement and support tailored automations across HR, finance, operations and more — with a documented, defensible return on every process automated.
100% of your voice and text interactions — for sentiment, intent, topics and trends. It automates quality scoring across every interaction rather than a hand-picked sample, surfaces compliance risk and emerging issues as they happen, and turns interaction data into operational and strategic decisions you can act on quickly.
We go deepest in financial services — banking and BFSI, NBFCs and lending, insurance, and capital markets — and bring the same platform and discipline to telecom, BPO and BPM, global capability centres, retail and e-commerce. Utilities, healthcare, travel and the wider services economy are included wherever customer conversations happen at scale.
Yes. Our deep ACD and systems expertise lets us integrate where others stall — synchronising data cleanly across ACD systems, CRMs and core banking stacks without disrupting live operations.
Compliance discipline is built in from our roots in financial services, the most audit-scrutinised CX environment there is. You get audit-ready compliance across every channel and interaction, with the security, accuracy and regulatory rigour that regulated operations require.
We treat change management as engineering, not an afterthought. Our Adoption Consulting framework is built to close the gap between what you bought and what your teams actually use, the place ROI actually comes from.