Agentic AI at the core, across every named layer
NiCE and Exato partner to deliver AI-led customer experience for organisations that need automation to work at enterprise scale, under governance, and without interrupting live operations.
NiCE serves organisations in more than 150 countries. At NiCE World 2026 the company rebuilt its platform so that agentic AI sits at the core rather than alongside it, with each function carrying a named layer: NiCE AI Agents execute and resolve end to end across voice and digital, the Agentic Engagement Plane orchestrates work between customers, employees and AI agents, Guardian AI governs the operation with runtime compliance controls, and Agentic Analytics identifies what should happen next.
Five consecutive years at NiCE's highest tier
Exato has held NiCE Platinum Partner status for five consecutive years, and was named APAC Partner of the Year 2025, one of four awards received at the NiCE APAC Business Partner Summit 2026. That followed Partner of the Year recognition in four consecutive years, from 2021 to 2024.
Our practice spans consulting, migration, enterprise integration and managed services, supported by ISO/IEC 27001 and ISO/IEC 20000-1 certification. A substantial share of Exato's business is in banking, financial services and insurance, where customer experience programmes are shaped by regulatory obligation and audit requirements as well as by service targets.
Three engagements where this partnership does its work.
Exato plans and executes moves from legacy contact centre platforms onto NiCE, sequenced so that live operations continue through the transition rather than pausing for it. The migration is staged around the business rather than around the technology.
CX platforms deliver value when they are connected to the systems around them. Exato integrates NiCE with CRM, workforce management, core banking and case management estates rather than leaving them adjacent.
Moving AI agents from pilot into production is where most programmes stall. Exato takes them into live operation with the controls, escalation paths and oversight that regulated environments require, so automation is introduced without operational risk.
NiCE provides the platform, the agentic AI architecture and the governance layer to run it at enterprise scale. Exato provides the migration discipline, integration depth and operational knowledge to make it work inside complex environments. Customers modernise customer experience without pausing operations, and automate without losing control.
Whether you are moving off a legacy contact centre platform, connecting NiCE to the systems around it, or taking AI agents from pilot into production, the engagement begins with an assessment and ends with an operation we answer for.
